Silver Forge does not, and will not, share your details with any outside companies. We hate spam and privacy violations as much as anyone else and will never pass on email addresses or contact details to outside parties unless expressly asked to do so by you. In most cases, we will put you in touch with those outside suppliers directly.
The site uses Google Analytics to get feedback on how visitors move through the website. This allows us to identify problem content and pages and fix them. No personally identifiable data is used by us nor shared with Google third parties.
Who we are
Our website address is: https://silverforge.co.uk
The Silver Forge shop is located at 5 Church St, Milnthorpe, LA7 7LA as shown in the footer of the website.
Silver Forge supports your right to be deleted.
Aside from not wanting to snoop on the browsing habits of my visitors, I’d rather be making jewellery and that keeps me busy enough!
What information do we collect?
If you get in touch with us using the contact form, that information is used solely to make contact with you for clarification when working on estimates and commssions.
We do not do a newsletter so will not contact you unless it is pertinent to a jewellery commission or enquiry. If you wish to see what data we hold, please contact workshop[a]silverforge.co.uk and request it.
How do we use your information?
We will only use your information to answer questions, provide estimates, provide a commissioned piece of jewellery or stock item, or to provide training workshops.
We process customer data in order to provide our customers with the services we offer.
Will your information be shared with anyone?
No, we will not share your information with 3rd Parties.
We use Google Analytics to measure the page performance on our website. This helps us identify whether or not pages are being useful and popular. We do not gather demographic data nor do we remarket (though we probably should!).
How long do we keep your information?
We will retain email correspondence/quotes/invoices for work arising from contact by phone, our website contact form or from direct incoming emails. We retain this information for our accounts and where legally we are obliged to. We retain this information indefinitely. It is not passed on to third parties unless legally required.
How do we keep your information safe?
Paper information is either shredded or burned.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
What are your privacy rights?
You can request your personal data that we may hold as a result of our dealings or correspondence. You have the right to request it to be deleted.
Do we make updates to this policy?
We will periodically review the policy to ensure that it is valid. Please check back at regular intervals if you’d like an update.
How can you contact us about this policy?